Frequently Asked Questions

 
 
 
 
 
 
 
 
 

About Sclera Contact Lenses

 

  • Is the product price for one pair or for one single lens?

All prices and products shown on this site are for 2 lenses (one pair)

 

 

  • Does your product come with a lens case and solution?

Along with the lens vial storage solution we also supply a free lens case with all our sclera lenses. If you require additional solution for cleaning in the future, sterile saline contact lens solution can be easily purchased from any chemist.

 

 

  • What are your contacts made from? Are they safe to wear?

Our lenses are made from polymacon and water. The percentage of water content is usually 38%. Sclera lenses use medical grade FDA approved materials manufactured in a sterile environment. Find out more about our lenses here. There are no recorded cases of allergic reactions to polymacon, however, precaution is always needed so please read our Wear & Care guide for more information.

  • Can I buy sclera contact lenses to match my prescription?

We do not sell medical devices which alter vision. We describe the devices as “contact lenses” purely for marketing purposes as they are for novelty use only.

 

 

Considering Ordering

  • How much does the shipping cost?

Shipping cost varies based on individual factors around your location and order. Please proceed to checkout to determine the shipping options and costs for your address.

  • Is custom tax included in the price?

Recipients are responsible for any custom tax which may be due in some countries.

Placing an Order

  • I was not able to complete my transaction, please help?

There are several reasons your transaction may not go through: 

  • Bank Denied (e.g. insufficient funds). Please contact your bank for specifics.

  • Invalid card details (e.g. card holder name, card number, expiry date & security code). Please try again and carefully check your details.

  • Page Loading Error - Slow internet connection during transaction, the transaction process has timed out. Please try again or find a faster internet connection.

  • Device or web browser being used has compatibility issues with the payment system. Please use an alternative device or web browser.

  • I don’t have a credit card or PayPal account. Can I send cash?

Please contact us. This is possible, but a tracking number will be required.

About Shipping Orders

  • ​I haven’t received a confirmation e-mail from you. Have you received my order?

If your submitted an order and were directed to our “order success” page, then yes, we definitely have your order and it is being processed! You should check your e-mail address associated with PayPal.

  • How long will my order take to be processed for dispatch?

All orders are shipped within 1 full working day and you will be sent a dispatch notice. If for any reason your order is delayed then we will contact you immediately.

  • Has my order been dispatched?

All orders are shipped within 1 full working day and you will be sent a dispatch notice. If for any reason your order is delayed then we will contact you immediately.

  • My payment was made by echeck. Can you please let me know when my order will be processed and shipped?

Usually clearance of echeck takes up to 10 days. We can process your order only after clearance is completed. So, please be patient. The processing days might vary from 1 to 3, and shipping update will depend on the shipping method you have used for your order.

  • Can I track my order?

If your chosen shipping method is tracked then you will be able to track your package. You will be sent your tracking code as soon as your order is shipped.

  • It’s been 15 working days and I have not yet received anything from you, what is going on?

Delays can occur during shipping for a variety of reasons but please contact us and we will investigate properly

Miscellaneous Questions

  • When will you restock / how often you do restock?

I’m afraid we cannot supply exact times for restocking of products.

  • I think my product is defective, what should I do?

Please contact us immediately via our contact page and refer to our Returns & Exchange guide.

 

 

  • I wish to return my product, what should I do?

Please refer to our Returns & Exchange guide.

 

 

  • Will you drop ship for me?

Drop shipping is available. Discounts will vary based on the average number of orders placed by your company per month. Please contact us to discuss.

  • I wrote to you but you have not responded, what is going on?

It is possible that an invalid email address was supplied and we were unable to contact you.

Please allow us at least 2 to 3 business days to respond to your message.

Please also check your junk and other e-mail folders to check that it has not been diverted to one of those.

  • Can I buy from you wholesale?

Yes, please contact us for a quote.

 
 
 
 
 
 
 
 
 
 
 
 
 
 

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Centered in Holland, EU

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